Where can I get a registered version of the software or how can I register the software using the website provided?

If you have installed our trial version, you do not need to download anything else. To register the software you have to click at 'Buy Now' button on the main toolbar (the first window you see when you start your downloaded trial version). You will see a registration box. Please enter the unlock key which you have received from us.

My full version has switched back into an unregistered version.

Uninstall your current version once again. Make sure that the directory has been fully deleted. Now please download the latest version once again from our download center.

I entered my registration key but the program title bar still says 'Unregistered'.

The 'Unregistered' message is normal for the free trial key version. This message is only removed by entering the full version key you are sent when you purchase the program. Sometimes, however, a registry error occurs when you enter the free trial key and the Enter Reg Key item in the Internet menu is greyed out so that you cannot enter your full version key. If this happens please send us an e-mail to FoxCDBurner support and we will help you solve the problem.

I didn't receive a registration key or I received the wrong type of registration key.

This is usually caused by entering the wrong e-mail address or making a typing error when you enter your e-mail address with your order. Please send us an e-mail with the following information so that we can send you your key for your copy of FoxCDBurner product:
A. The order ID/number;
B. The e-mail address for delivery.
C. The name of the online store where you bought your copy of your FoxCDBurner product.

I've lost my registration key and I need to reinstall the program.

Just click here to contact us with the following information:
A. The order ID/number;
B. The e-mail address for delivery.
C. The name of the online store where you bought your copy of your FoxCDBurner product.

I'm not satisfied with the program and I want a refund.

We're sorry that our program didn't satisfy you. Since we always do our utmost to ensure that our programs meet our customer's expectations we'd really appreciate it if you would tell us why you're not happy when you send us your refund request. This will help us to improve our products and, hopefully, to regain your business.
The money is managed through the online shop where you bought the program, so we need a copy of your order confirmation to be able to process your refund request. Just contact us , if possible with a description of why you're not satisfied with the program and how we can improve it. As soon as we have checked your details we will process your refund immediately.

How is the Trial version different from the Purchased version?

A Trial Version is available for all of our products and can be downloaded from our Download Center . There would be some limitation over our trial version. A watermark ad would exist over the converted movie screen in trial version. Only for registered customers, we offer a series of benefits to, such as discount products over FoxCDBurner, powerful customer service and free updates. Click here to start your purchase now!